Terms

BOOKING AND PAYMENTS

Advance booking is essential. For open group walks, full payment is due upon booking. For walks with a Personal Walking Guide, a deposit is payable upon booking and the balance is payable by 7 days before the date of the walk.

A booking may not be considered as definite until confirmation has been received from us following payment.


ACCOMMODATION

In most instances, you are responsible for booking your own accommodation.


BAD WEATHER CONDITIONS

We walk in all weathers unless the walk leader considers it is unsafe to do so. We reserve the right to change the itinerary or walking routes for safety reasons in poor weather conditions.

No refunds will be made if you decide not to walk due to weather conditions.


RIGHTS OF ADMISSION

Peak Walking Adventures reserves the right to refuse a booking or debar a person from participating in our walks, if in our reasonable opinion their participation is likely to cause distress, annoyance or damage to themselves, other customers, or our walk leaders. This includes participants who fail to advise us of a medical condition or disability which prevents their full participation in the walks, and participants who we believe may be under the influence of alcohol or drugs. It also includes participants who in the opinion of the walk leader are not properly clothed or equipped to enjoy the walk in safety. We are not responsible for any inconvenience or costs incurred as a result.

We regret that we do not usually accept dogs on our open group walks.


PARENTAL RESPONSIBILITY

Children under the age of 13 are only accepted by prior agreement on our group walks.

Parents or legal guardians must accompany young people under the age of 18 and undertake full responsibility and supervision of them at all times. This is due to legal and licencing requirements.


INSURANCE/RISK

Peak Walking Adventures will make every reasonable effort to ensure your safety, but you must accept that walking in remote upland terrain and even on low level paths is not without risk to personal safety and the safety of others. We strongly recommend that you have adequate insurance cover for personal accident and personal liability.

We also recommend that you take out holiday cancellation insurance if appropriate.


WEBSITE ACCURACY

We believe that our website is accurate at the present time. We reserve the right to make changes, which will be notified to you.


COMPLAINTS PROCEDURE

If you have a complaint about your guided walk on the day, you must notify your walk leader and they will do their best to resolve the problem.

Should it not be possible to resolve the issue at that time, you should put your complaint in writing or by e-mail to Cath Lee, at cath.lee@peakwalking.com or post to Peak Walking Adventures, 64 Cherry Tree Ave, Belper, Derbyshire, DE56 1FR by no later than 28 days after your walk. Receipt of complaints will be acknowledged within 14 days. All complaints will be thoroughly investigated and you will be kept informed throughout the process.